SERENE NG

Kimberly Chua (Buyer)

27-Oct-23

I recently had the pleasure of working with Serene, and I couldn't be happier with the outcome. As a first-time homebuyer, I was initially overwhelmed, but Serene made the entire process seamless. Her market knowledge, professionalism, patience, and responsiveness stood out. She listened to my needs, provided guidance, and also connected me a network of trustworthy professionals I needed for the transaction. This made the entire process even more convenient and stress-free. I highly recommend Serene to anyone in need of a property agent. Her dedication and expertise made my homebuying experience exceptional. Thank you for making my dream of homeownership a reality, Serene!

Tit Ying Joan (Landlord)

13-Aug-23

Serene has shown great commitment and confidence in marketing our unit for rental. She is diligent and enthusiastic in presenting our place to prospective tenants and updated us promptly on their profiles and specific requests. We appreciate her dedication in getting matching tenant for us, and professionalism in taking care of our specific requests. Thank you, Serene!

DRIES ONNO MARIA (Landlord)

03-Jun-23

Lee (Landlord)

29-May-23

Serene is approachable, knowledgeable and highly experienced as a real estate agent. She is prompt and responsive in answering to our queries and requirements throughout the whole process. In addition, she takes a genuine interest in understanding client's needs and addressing the concerns in order to close the deal efficiently.

Tan Sok Ngo (Landlord)

26-May-23

Overall feeling is good

William Teo Wei Liang (Seller)

17-May-23

I got to know Serene through recommendation from my friend whom Serene has assisted them in their property. Serene is very patient and listen to all our concerns as a first time seller in our property followed by purchasing after the sale of our property. Not only is she patient but also very committed and prompt in all communication where she will follow up all the progress during the Sale of our property to ensure everything goes well. Serene is incredibly professional and she does her best to ensure that her clients’ interests are well taken care of. Next up is to purchase our next property and we will definitely engage Serene to assist us.

ranjan kumar (Tenant)

12-Apr-23

Serene was was extremely helpful, open, transparent, and reliable during my search for cndo as tenant around @Farrer. Very professional, experienced and helpful agent, was always available to answer my queries. Highly recommended!

Jose Lim (Tenant)

08-Mar-23

Jason (Landlord)

30-Sep-22

Serene was recommended to me by a friend after she had helped my friend with her property purchase. Serene also helped me with my property purchase, and subsequently with its renting out two years later. Serene is a highly experienced and engaging real estate professional, with deep market knowledge, able to surface key trends and insights to help the decision making easy and timely. She was always flexible and at hand to discuss matters, and has been taking great care of the landlord-tenant relationship. I would be very happy to partner with Serene again for any future real estate needs.

Hanisah (Landlord)

02-Oct-21

Serene is very efficient. She seems to know what is best for her clients and is able to meet with our requirements. We are overall satisfied with her services!

Jones (Seller)

11-Jun-21

I got to know Serene through my good friend and I’m heartened to meet such a dedicated, efficient and professional sales person. We were selling our flat for 4months to no avail. Serene took over the sale of my flat and transacted to a sale. She made the entire process as stress-free as possible and responsive throughout. We are satisfied with her services and would love to engage her again in our future property matters. We will also highly recommend her to our family/ friends.

Khoo Poh chai (Seller)

08-Apr-21

I have got few agents trying to sell off my house for more than 1 year. Then I met a friend and he highly recommended Serene to me. Through Serene’s effort in marketing my house indeed there were more viewers and thus converting to a Sale. Serene is responsive in updating me of the status of viewers. Serene is an excellent agent who not only demonstrated high service orientation and outstanding professionalism, she is also highly strategic and offers the most appropriate advice to me as a Seller. I truly appreciate her service and I will definitely recommend Serene to any of my relatives or friends.

MR LU (Tenant)

28-Sep-20

We have greatly appreciated the support and expertise that Serene has shown in helping us look for a new place to move to. She has been incredibly helpful and removed much of the stress involved in finding and moving house. We look forward to working with her and seeking her wisdom in the future, as we look to explore other investment options available in the property market. Big thanks for your help Serene!

Alan Lee (Seller)

26-Jul-19

I would like to express my warm thank you to Serene Ng for the handling of the sale of my flat. Serene was highly recommended to me by a close friend who has bought and sold properties through her. I am just grateful to my friend for introducing Serene to me and am very impressed that a young lady like her can actually give very sound and professional advice. My concern then was whether my property, HDB on 2nd floor can be sold at a good price in today’s slow HDB market. Through Serene’s effort in marketing my property and her professional advice, my property was sold within a short period of 2 weeks which is way faster than my expectation. Serene had also patiently followed through the paperwork and timeline with me and the purchaser ensuring a smooth submission process. This allows me to focus on my work without much disruption from normal routines. I’m impressed by her professionalism, expertise and efficiency. Today, Serene is my GO-TO agent for any property transaction.

Chan Nyuk Fong (Seller)

30-Dec-17

Kwa Leh Chu (Seller)

11-Oct-17

NG CHUI SENG (Seller)

11-Sep-17

Chan Mei Fong (Buyer)

29-Aug-17

Chan Shu Fong (Seller)

29-Aug-17

Customer

25-Jan-17

I had the good fortune of having Serene to be the attending agent when I was enquiring about Paterson Residence at the same time whilst I was having a hectic time of moving my family to Singapore. Serene was flexible in meeting up for the viewing and was very knowledgeable of the property as if she was the owner. Made me feel very comfortable and confident to rent.   Post moving in, to say that Serene is helpful would be an understatement as she has since provided assistance in many areas during my stay here in Paterson Residence and has been very responsive to inquiries. From the main door electronic replacement, to the wardrobe glass replacement, everything has gone on smoothly. This has really made the entire engagement with ERA even more special as most agents would de-prioritise "after-sales" matters.   My experience with Serene has been nothing short of pure satisfaction and I can only hope that she would be able to help me in my future rentals or fingers crossed, purchase.   I would definitely recommend Serene to my friends who wish to rent in Singapore.   Regards, Kim Hong

Customer

13-Jul-16

Serene Ng recently again helped me rent out an apartment at Balmoral Crest and I felt that a note of compliment and thanks is in order. This was not the first time Serene has helped me rent out the apartment, testament to her approach of nurturing long term relationships – she was the first I called when my last tenant moved out. In the last few years of working with Serene, I found her to be among the best I have come across: Serene does not just focus on marketing and showing the flat, but takes care of all handover details, helping out on needed contacts for sprucing up the apartment for instance (painter contacts, minor repairs). She is also very helpful to be there to open the door to contractors when needed, and resolve any issues with outgoing tenants. Importantly, her role in renting out the apartment was objective, helping the landlord like myself get the best tenant – in terms of rental amount (not pushing to rent out quickly for low rents, yet advising on realistic expectations), and in terms of selecting the preferred tenant type. I am grateful for her help. Best regards Kevin Kwek